Ibadan Electricity Distribution Company (IBEDC) has expressed its commitment to exploring embedded generation and alternative energy partnerships to ensure a more stable power supply, especially for critical business zones.
Managing Director, IBEDC, Engr. Francis Agoha, said this on Thursday in Ibadan during a breakfast meeting with Maximum Demand (MD) customers from the Ibadan region.
Agoha noted that the move would help reduce dependence on the national grid and enhance reliability for industrial clusters.
The News Agency of Nigeria (NAN) reports that embedded generation refers to power produced within the distribution network, right where it is needed, instead of relying on transmission from distant plants through the fragile national grid.
Embedded plants serve local areas directly.
The meeting provided IBEDC customers with the opportunity to physically present their complaints and challenges regarding stable power supply needed to run their businesses.
Issues discussed included customer band allocation and supply hours per day, high voltage, incessant power outages, and fluctuations, among others.
Agoha assured consumers that IBEDC had begun implementing digital monitoring systems that would provide near real-time visibility of power supply performance at customer endpoints.
According to him, the initiative will enable faster fault detection, proactive maintenance, and transparent service reporting.
“This meeting is particularly significant because it coincides with the celebration of Customer Service Week 2025, a global event dedicated to appreciating customers and the professionals who serve and support them.
“The theme for this year’s celebration, ‘Mission: Possible,’ captures our renewed energy toward making the impossible possible by delivering the quality, reliable, and consistent power supply that Nigerians deserve.
“We are institutionalising a structured Key Account Management model that integrates regular engagements, both physical and virtual, to ensure continuous feedback, better planning, and shared accountability between IBEDC and its premium customers.
“The challenges in Nigeria’s power sector are well known. However, we firmly believe that collaboration is the bridge to improvement.
“When customers and service providers work as partners, the solutions we develop are more sustainable and impactful.
“Feedback from this meeting will form the foundation for our service improvement roadmap and future engagements across our franchise area,” he said.
Agoha further stated that each Maximum Demand (MD) customer had been assigned a dedicated relationship manager to ensure faster complaint resolution, proactive communication, and tailored service delivery.
The event also featured a question-and-answer session on several power-related issues, including effective collaboration and communication channels between IBEDC and customers, prompt electrical fault detection, and the replacement of outdated equipment, among others.
